Complaint Management Software

Complaint Management

Ideal for

Geef je klant de ultieme oplossing voor klachtenafhandeling en maak ze weer blij!

Complaint settlement and management at its best. You don't want any bad reviews or poor word-of-mouth advertising. So the least you can do is set up a great customer complaint settlement process. In short: make use of all the features you need to turn a complaining customer into a happy customer again.

Wat zijn de belangrijkste voordelen van het gebruik van

Complaint Management

software?

Communicate clearly and frequently
Your customer is king so the actions you take should make your customers happy. Create clear communication when a problem occurs. Improper handling of complaints can be costly to customers, especially if they do not respond promptly and regularly throughout the process.‍
The visibility your employees need
With every complaint, you want your team to have access to all information and reports supplying them with the tools to resolve the issue correctly. Our solution provides visibility, a single source of information and a central place for everything to be seen and taken action from so your employees can do what they are good at, serving customers.‍
Do not administer for the sake of administering
The best complaints professionals are not there because of their ability to participate in the process or navigate the system, they are there because they are human; They have high levels of empathy and emotional intelligence.

This template was created in coorporation with ICTRecht. For more information or for any inquiries, feel free to reach out to Koen van Jaarsveld at k.vanjaarsveld@ictrecht.nl.

Who is ICTRecht?

ICTRecht is a leading legal consultancy in the areas of ICT, privacy, data, security, technology, AI and intellectual property. With extensive practical experience and in-depth legal expertise, ICTRecht supports organizations in navigating complex legal issues in the digital world.

Verbeter je ervaring nog verder, buiten het bereik van ons kernproduct.

De kern van ons product heeft al veel te bieden. Maar om dit aanbod uit te breiden, hebben we modules ontwikkeld die je helpen je bedrijfsdoelstellingen te bereiken.

Meest populaire modules voor deze template

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De hieronder aanbevolen modules zijn gebaseerd op hoe echte teams dit template gebruiken. Vergeet niet dat elk template volledig aanpasbaar is, dus voel je vrij om modules toe te voegen of te verwijderen om te vinden wat voor jou het beste werkt.

Customer Portal

Offer your customers and partners the possibility to view and edit their own data in the digital VobeSoft client environment. Create a portal for your business and give one unified place for messages, files, payments, dashboards, and more.

Forms

Bring tickets, service requests or leads together from different channels. All information is directly visible in your environment. We'll make sure that everything automatically goes to the right person or workflow.

Helpdesk

The helpdesk module automatically recognises the relation on the basis of the e-mail address. The e-mail conversation is then immediately stored under the correct relation. Vobesoft users/agents can then respond directly from, for example, the correct (customer) file.

Pipeflow

Work smarter by processing data clearly. Create pipeflows based on the the properties you want. With the pipeflow module, you no longer have difficult Excel files or loose post-its on your desk.

Centraliseer al je werk met integraties

Koppel VobeSoft aan de tools die je al gebruikt, zodat al het werk van je team op één plek staat. Met integraties kun je automatisch informatie verplaatsen of taken uitvoeren tussen VobeSoft en andere apps.

Dit template werkt het beste met deze integraties

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De hieronder aanbevolen integraties zijn gebaseerd op hoe echte teams dit template gebruiken. Vergeet niet dat elk template volledig aanpasbaar is, dus voel je vrij om integraties toe te voegen of te verwijderen om te vinden wat voor jou het beste werkt.

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