Give your customer the ultimate complaint settlement solution and make them happy again!
Complaint settlement and management at its best. You don't want any bad reviews or poor word-of-mouth advertising. So the least you can do is set up a great customer complaint settlement process. In short: make use of all the features you need to turn a complaining customer into a happy customer again.
The core of our product already has a lot to offer. But to expand on this scope we created modules that help you achieve your business goals.
The modules recommended below are based on how real teams use this template. Remember every template is completely customizable, so feel free to add or remove modules to find what works best for you.
Offer your customers and partners the possibility to view and edit their own data in the digital VobeSoft client environment. Create a portal for your business and give one unified place for messages, files, payments, dashboards, and more.
Bring tickets, service requests or leads together from different channels. All information is directly visible in your environment. We'll make sure that everything automatically goes to the right person or workflow.
The helpdesk module automatically recognises the relation on the basis of the e-mail address. The e-mail conversation is then immediately stored under the correct relation. Vobesoft users/agents can then respond directly from, for example, the correct (customer) file.
Connect VobeSoft with the tools you already use to have all your team's work in one place. Integrations help you automatically move information or perform tasks between VobeSoft and other apps.
The integrations recommended below are based on how real teams use this template. Remember every template is completely customizable, so feel free to add or remove integrations to find what works best for you.