Give your customer the ultimate complaint settlement solution and make them happy again!
Complaint settlement and management at its best. You don't want any bad reviews or poor word-of-mouth advertising. So the least you can do is set up a great customer complaint settlement process. In short: make use of all the features you need to turn a complaining customer into a happy customer again.
- Communicate clearly and frequently
Your customer is king so the actions you take should make your customers happy. Create clear communication when a problem occurs. Improper handling of complaints can be costly to customers, especially if they do not respond promptly and regularly throughout the process.
- The visibility your employees need
With every complaint, you want your team to have access to all information and reports supplying them with the tools to resolve the issue correctly. Our solution provides visibility, a single source of information and a central place for everything to be seen and taken action from so your employees can do what they are good at, serving customers.
- Do not administer for the sake of administering
The best complaints professionals are not there because of their ability to participate in the process or navigate the system, they are there because they are human; They have high levels of empathy and emotional intelligence.
The core of our product already has a lot to offer. But to expand on this scope we created modules that help you achieve your business goals.
The modules recommended below are based on how real teams use this template. Remember every template is completely customizable, so feel free to add or remove modules to find what works best for you.
Connect VobeSoft with the tools you already use to have all your team's work in one place. Integrations help you automatically move information or perform tasks between VobeSoft and other apps.
The integrations recommended below are based on how real teams use this template. Remember every template is completely customizable, so feel free to add or remove integrations to find what works best for you.