Discover how Master Garden Nutrients went global with VobeSoft

The solution

Through VobeSoft’s simple and easy to configure platform, all co-workers know exactly what they need to do and what the priorities are. Management has a clear overview of the crucial processes. This enables Master Garden Nutrients to quickly detect delays and resolve them. Both employee and employer know their tasks and work more efficiently together in a stable cloud environment. Because of the no-code possibilities of the platform their business now operates more professionally, streamlined and autonomous giving them total control.

Master Garden Nutrients created her own business platform focussing on leaner processes, workflows and creating one overview of all business objects using Vobe Custom. This is how Master Garden Nutrients applies the VobeSoft platform:

Process control system

Master Garden Nutrients standardized her operations and processes with their custom implementation of the VobeSoft platform. Where necessary, the four-eyes principle is set. Internal auditing is supported.

Export order management

Each export order passes through a workflow with different departments. Every relevant department is involved with the correct export order. Departments can retrieve and add information. This way, every business unit has one version of the truth, and management is completely up to date.

Product Development / R&D

New product ideas are stored in the VobeSoft cloud. Research & development will later explore these new ideas and create new projects and tasks in line with existing workflows.

Relationship Management System / CRM

All contact moments are stored and linked to relevant processes and lists. Sales funnels are generated and reporting is in place.

CDD / KYC

Customer due diligence and Know your Customer processes are configured within the CRM part of VobeSoft.

Complaint settlement

Complaints are dealt with professionally and provided with 360-degree feedback.

Service management

All tickets or questions will be directly visible within the VobeSoft environment. These requests are handled directly in the correct workflow. When a request or question has not been opened for a long time, the system will send a notification.

Benefits

• Better and faster customer service
• Processes are more transparent and efficient
• No more excel spreadsheets
• Savings in time and money
• Clearer distribution of tasks and communication between departments
• Valuable data and management reports